Warranty

Warranty Period Scope of Warranty Warranty service
InFocus phone 12 months Labor and parts Carry in
InFocus original battery, charger and earphone 6 months From the date of purchase

Limited warranty

InFocus provides "Product Warranty Statement", at the time of its original purchase, from the InFocus or its authorized distributor, describing the product warranty service.

Notes: InFocus does not provide global cross border warranty. This limited warranty (free of defects in materials and workmanship causing malfunction and defective) shall last for twelve (12) months for the device and six (6) months for the battery from the purchase date. Other than battery, the in-box accessories, including cosmetic parts, button, cables, earphone, AC … etc. if applied; six (6) month open-box functional failure warranty is provided. The customer shall present the PROOF OF PURCHASE upon claiming the warranty. Throughout the warranty period InFocus or its authorized agent will, at own discretion and subject to section Non-Warranty below repair or replace a defective product. All replaced defective parts or components will become the property of InFocus after returning the repaired/replaced product in good working condition. This repair on the same symptom, one (1) month repair warranty is provided.

Non-Warranty

No warranty may be asserted or claimed if

(1) the product serial number, date code, IMEI, water indicator or the warranty seal has been removed, erased, defaced or altered; or

(2) the defect is found

  1. By engineering judgment, the product is mishandled/misused carelessly or accidentally. Unauthorized disassembling or repair, repair by use if unauthorized spare parts, or other actions beyond the reasonable control of InFocus.
  2. Improper shipping and packing.
  3. Forces of nature of willful misconduct
  4. Rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections.

(5) Deterioration of the product due to normal wear and tear. Products installed or integrated with software or applications which are not made or authorized by InFocus. Be sure to back up data and remove any confidential, proprietary or personal information from the product when asking service. InFocus is not responsible for the damage to or loss of any programs, data, or removable storage media inside or sent with the products. As to Nonwarranty product, InFocus will check if a repair is economical/ available and provide a chargeable service to customer's consideration. In no event shall InFocus be liable under this limited warranty for loss of profit. loss of anticipated savings, loss of data or indirect loss, loss of the product or any associated equipment, incidental or consequental losses or damages of any nature whatsoever to the fullest extent that those losses or damages can be disclaimed by law.